Troubleshooting

You can face problems if :

Your antivirus stop the process or do not allow the files to be copied, please deactivate fully before to install.
If the file of Setup downloaded has different MD5 from the one on the server, it means that some application changed it (possible virus) or the download was not well finished.
If you have not enough Internet band to download the Setup.
If you have not Internet connection to set the License or to Detach it.
If your account hasn't enough right to run the setup or to install the needed requirements.
If you don't have e-mail, the registration process can't be performed.
If you try to install and older version comparing the version already installed on your computer, in this case you will need to Uninstall before the actual version and Install the older version.

For any problem you can send one e-mail to info@stonex.it